Privacy Policy
Last Updated: March 10, 2026
This Privacy Policy describes how SG Systems PTE. LTD. ("Company", "we", "us", or "our") collects, uses, and protects your information when you use Substaff ("the Service", "our Service").
1. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Account information (name, email address, password)
- Profile information (optional display name, preferences)
- Content you create, upload, or process through Substaff
- Billing information (credit purchases, usage records)
- Communications with our support team
Usage Information
We automatically collect information about how you use Substaff, including:
- Device information (IP address, browser type, operating system)
- Usage patterns (features used, time spent, interaction data)
- Agent activity logs (goals set, tasks executed, credits consumed)
- Performance data (response times, error logs)
- Cookies and similar tracking technologies
2. How We Use Your Information
SG Systems PTE. LTD. uses your information to:
- Provide, maintain, and improve Substaff
- Process your content using AI models to deliver our services
- Track credit usage and enforce budget limits
- Personalize your experience and recommendations
- Communicate with you about the Service
- Provide customer support
- Ensure security and prevent fraud
- Comply with legal obligations
- Analyze usage patterns to improve our Service
3. Data Processing and AI
Substaff uses artificial intelligence agents to execute goals on your behalf. Your content, instructions, and project data may be processed by AI models to plan work, generate outputs, and deliver results. We implement strict controls to ensure your data is processed securely and only for the purpose of providing the Service to you.
4. Information Sharing
SG Systems PTE. LTD. does not sell, trade, or otherwise transfer your personal information to third parties, except in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating Substaff, including AI model providers and cloud infrastructure partners
- Legal Requirements: We may disclose information if required by law or to protect our rights
- Business Transfers: In the event of a merger or acquisition, your information may be transferred
- With Your Consent: We may share information with your explicit permission
5. Data Security
SG Systems PTE. LTD. implements industry-standard security measures to protect your information, including:
- End-to-end encryption for data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Secure data centers with physical security controls
- Employee training on data protection practices
6. Data Retention
We retain your information for as long as necessary to provide Substaff and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete your personal information and content, except where we are required to retain it for legal or regulatory purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing of your information
- Restriction: Request limitation of processing in certain circumstances
8. International Data Transfers
As a Singapore-based company, SG Systems PTE. LTD. may transfer your information to and from Singapore and other countries where we operate. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Cookies and Tracking
Substaff uses cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser, though this may affect certain functionality of the Service.
10. Children's Privacy
Substaff is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
SG Systems PTE. LTD. may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
SG Systems PTE. LTD.
Email: sebastian@sg-systems.co
Data Protection Officer: sebastian@sg-systems.co
Address: Singapore
13. Regulatory Compliance
SG Systems PTE. LTD. is committed to complying with applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA), the European Union General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA), where applicable.
By using Substaff, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy.